Most of us use video calling as a poor substitute for ad-hoc, in-person meetings.
Trapped to be in front of a fixed camera.
Ad-hoc video call is more disruptive than shoulder-taps in the office.
Video calling works against the tools that enable asynchronous work in remote scenarios.
Many of us prefer to not be in front of a camera at all. ever. forcing this makes it uncomfortable.
Western countries are only about 30 days into lock-down. Companies like Zoom, Slack, and others are seeing unprecedented rates of adoption.
Those that did not embrace a true digital transformation:
- remote working
- asynchronous communications between silos
- self-serve information portals across silos
- properly modeled data
- status pages
...are up the proverbial-creek without a paddle. The laggards have run into the arms of companies like Slack and Zoom in hopes that this will bring back the massive amounts of productivity lost to COVID-19 and the shutdowns.
The coming Zoom hangover
People will tire and avoid the video call.
They already avoid video calls using mute and "hide" camera features. Students cleverly set background images of their head to fool the teacher that they are in attendance.
It is bad enough to get stuck in a conference room. Now people are trapped at their kitchen tables, unable to move lest their talking head drop out of screen.
The quagmire of scheduling, invites, passwords, and permissions will burn people out on this "savior" technology.